Installing the Bradstone 3D Garden Viewing
software on Windows XP Home or Windows XP Pro systems
When you install the Bradstone DVD
software, the Garden Designer installs correctly, but when the installation
of the Bradstone 3D Garden Viewer commences, the following error
message is displayed.
The system file is not suitable
for running MS-DOS and Microsoft Windows applications. Choose 'Close' to
terminate the application.
If you click close (or retry) the
application usually stops.
Please refer to
Microsoft knowledge base article 324767
for a detailed description of this problem.
This issue will occur if one or more of the
following files are missing or damaged on your PC.
These three files exist in the System32 folder, within
your Windows root folder. In the vast majority of cases, files (1) and (2) will
have been damaged at some time in the past on your PC - and will cause the
above error message to occur.
Resolution on XP
Restoring the original versions of these
files (taken from your systems Microsoft XP master CD) will fix this
problem. Note that you will need appropriate rights of access in order to update
these files. Please contact your IT administrator if required.
1. Place the Microsoft XP CD for your
computer into the CD (or DVD) drive
2. Click Start (bottom left of task bar)
and then click Run
3. In the OPEN box, type CMD and then
4. At the command prompt, type the
following commands exactly as shown (substitute the CDROM drive letter on your system for: "CD-ROM_DriveLetter"), pressing ENTER after each.
5. Reboot your PC
6. Install the Bradstone software again.
If the problem is still unresolved after taking these steps
then the target system has suffered damage involving more
than just the two files autoexec.nt and config.nt at some time in the past.
Please refer to Microsoft knowledge base article 324767
for a more detailed analysis of the solutions open to you.
Remember - always backup key data before making any
changes whatsoever to your PC as TRGS Ltd cannot be held responsible for
any loss or damage resulting from any solutions or suggestions outlined in the
above notes. Microsoft, Windows, Windows 98, Windows ME, Windows 2000 and
Windows XP are trade marks of the Microsoft Corporation.